They listened to my problem and identified the part needed. Replacement arrived quickly and issue was resolved
![Covering Cap - 4308808000 C00911779 Freezer Top Cover (b-773_774 Lamona) [Arcelik]](bmz_cache/5/50-60-es53381-f645278jpg.image.800x360.jpg "Covering Cap - 4308808000 C00911779 Freezer Top Cover (b-773_774 Lamona) [Arcelik]")