General Questions
Are your parts new or used?
The majority of our parts have been used at some point in their life, to tell if the part is new,...
Are your parts tested?
Each spare part is passed through a thorough testing process, however, sometimes we miss a fault,...
Can I Fix my own TV?
Yes you can but you must note the following. Any advice given to you is advice, unfortunatel...
Do you offer a discount to repair technicians?
Yes we offer an amazing discount to our trade partners. We offer a basic 20% discount which is in...
Do you sell on eBay or Amazon
No, at the moment we do not.
How do I return an item?
Could you please fill out a return request, to do this, please visit our website and login to you...
How many spare parts do you currently have available?
Our current Live stock total is shown at the top of the website.
Where are you based?
We are based near Portsmouth on the south coast of England.Unit B Lake WorksCranleigh RoadFareham...
Where do you get your parts from?
Most of our parts come from appliances that are externally damaged or have failed in some way. We...
Who are you?
We are a small hard working team who strive to offer the best service possible. Have a look at ou...
Why should I choose you?
We’ll beat any distributor price. We offer discounts and special rates to frequent buyers and rep...
Payment
Can I pay over the phone?
At the moment, no.
Do you charge extra if I pay by credit card?
Nope, all costs and transaction fees are covered by us, the price you see is the price you pay.
Do you store my payment information?
We don't store or see your complete payment information, we are given a transaction ID, and only ...
How can I pay?
You can pay for your item using your PayPal balance or your Debit or Credit Card directly on our ...
Is it safe to pay online?
It is very safe to pay online, we selected PayPal for their excellent security record as well as ...
Purchasing
Do I need an account to order?
Yes you need to register on our website to order. Once you have registered you are able to purcha...
Help, I've forgotten my password!
If you have forgotten your password please use the Forgot your password? link on the login p...
How do I buy something?
Add the item to your shopping cart, you will be taken to your shopping cart, click checkout.Now y...
How do I create an account?
To create your account click the Create Account link at the top of the page and follow the instru...
What is your Price Beater Service?
We will try our best to beat the total cost of purchase! We will try to beat the total cost as th...
Will you price match eBay sellers?
The majority of eBay sellers don't have the overheads of a proper business and might sell the occ...
Reward Points
Are Reward Points Working?
Yes, it is up and working!
How do I earn reward points?
Each time you purchase a spare part you earn reward points, it is that simple. There are a couple...
How much are they worth?
Your reward point value is shown on your account page.
What are Reward Points?
Reward points are our way of saying thank you! Every customer gets reward points which they can u...
What can I do with Reward Points?
You can redeem your points and get money off your next order. They can't be applied retrospective...
Searching
Can you help me diagnose the fault?
We will help you try to diagnose the fault as best we can, but please remember LCD and Plasma TVs...
How can I search for the part I need?
At the top of every page is our search box. Use this box to search our entire inventory for the s...
I'm not sure what I need, can you help?
We try our best to advise you as to what you need via our contact form, however, sometimes it is ...
The part is out of stock, what should I do?
The first thing to do is to search our website to see if we have the part listed for another TV.I...
What is an EasySearch ID?
Each product has an EasySearch ID, if you type in the EasySearch ID into our search box it will t...
What should I type to find the part I need?
You can search by your TV model and compare the parts visually against what you are searching for...
Shipping
Can I track my item?
All our domestic shipping options are fully tracked and the majority of our international postage...
Do you charge a handling fee?
No we don't charge a handling fee
Do you send to my country?
Yes! We send worldwide!
How long does it take to get here?
Shipping times very based on shipping method chosen and the destination country.Estimated/Typical...
How much does it cost to send to my county?
The best solution is to add the item to your basket and use the shipping estimator to see the ava...
How much does it cost?
Please add the item(s) you wish to purchase to your cart, view your cart and use the shipping est...
I ordered before 5pm, but it wasn't sent the same day, why?
If your order is placed before 17:00 then we will try our very best to dispatch your order the sa...
What courier do you use?
We use Royal Mail for all UK orders and we also use Royal Mail for all international orders under...
What is FastFix?
FastFix is our collect in store delivery option.
When will my order be despatched?
All orders are picked from the warehouse on the day of order and packed the same day. We aim to d...
Stock
Do you stock Screens
Unfortunately at the moment we don't stock screens.We have had problems with logistics in the pas...
Do you stock Stands?
Unfortunately at the moment we don't stock stands.We have had problems with logistics in the past...
Is the item in stock?
If the item is available to be purchased, the item is in our warehouse and in stock!
Is the product used?
The products origin is stated on the product page for each product.
